Covid-19 Coronavirus Information
SADLY, OUR SHOPS ARE TEMPORARILY CLOSED
We kept our shops open for as long as possible because we know how important a role they play to you, our customers, and local communities. Due to the unfolding situation with Coronavirus (COVID-19), sadly our shops are now temporarily closed.
We’ve built this business over the years by doing the right thing, keeping things simple, and will continue to act responsibly now.
We may have closed our shop doors, but you can still shop with us online. Take care of yourselves, your loved ones and your community, and we look forward to welcoming you back into our shops when the time is right.
Please keep visiting this page for the latest information
I've placed a 'Collect In Store order', what should I do?
Please do not worry, we are now offering a completely free local delivery service to all our customers. We'll call you to arrange a suitable and convenient delivery date to the best of our ability.
I’m concerned about accepting my home delivery order, what do I do?
For all deliveries you’ll received a text message with your estimated time slot the day before your delivery. Our delivery team are operating a contactless system and your items will be delivered to your doorstep ONLY. Our team will knock on your door to signal their arrival, please allow them a few moments to deliver your goods. Our team will sign for the delivery on your behalf, as well as taking photographs of the delivered goods and their condition for our records.
We want to let you know that all of our delivery drivers are following government advice around sanitising and social distancing.
Will my home delivery take longer?
Our delivery drivers are an integral part of our team, so to keep them safe we may need to reduce or pause our delivery service. This could mean your delivery takes longer to get to you, but we will let you know if we expect any delays.
What if my order is cancelled?
We will let you know by email if we need to cancel your order for any reason, and we’ll tell you what happens next, including how refunds work.
What do I do if my item is damaged or I've changed my mind?
Don't worry, if you have purchased an item on or after 24th March 2020, you will have up till the 24th April 2020* to claim a refund or exchange, providing you have proof of purchase and the product is unused and in its original packaging as per our standard Refunds and Returns policy.
For any items purchased before 24th March 2020, our usual returns policy applies. Please contact us at firstname.lastname@example.org to discuss your options.
*Subject to change following Government guidelines.
I have a question about my order and need to contact someone.
As part of our preparations we’re arranging for a number of our contact centre colleagues to work remotely so you may experience a longer wait time. Alternatively, you can contact us via email at email@example.com and one of our colleagues will be in touch as soon as possible.