When shopping with us online, in-store or via the telephone, we hope you have a fantastic experience every time. If you feel the service you received hasn’t been of a high standard, please get in touch with us so we can understand what’s happened and how we can make things better.
To raise a complaint about the service you’ve received, please get in touch using one of the following options:
You’ll need to have the following information handy:
We aim to respond to all complaints within 24 hours (Excluding bank holidays) to acknowledge we’ve received it.
Within 7 days of receipt of your complaint, we’ll provide a full response to explain how we’ve resolved it.
In some circumstances, we will need longer to resolve your complaint and may request additional information from you or a 3rd party to help with our investigation so that we can reach a satisfactory resolution.
Please be assured that we will do all we can to resolve your complaint as quickly as possible and provide a solution you’re happy with.
If your complaint relates to a finance agreement, we may need to refer you to the finance partner in question.
We may change this policy from time to time due to changes in regulatory framework or a change in contact information. Any changes to this policy will be made available here.
