Terms and Conditions
This page contains information on the terms and conditions for purchases from HomePlus Furniture. By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions.Business Policies
All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.
Standard Conditions Of Sale
- “Buyer” means the person who buys or agrees to buy the Products from the Seller.
- “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
- “Delivery date” means the date specified by the Seller when the Products are to be delivered.
- “Products” means those goods specified.
- “Price” means the price for the Products including carriage, packing and VAT.
- “Seller” means HomePlus Furniture.
- “Consumer” shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.
2. Conditions Applicable
- Nothing in these conditions shall affect the buyer’s statutory rights as a consumer.
- The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.
- Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
- If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
- If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the address given by you in your order form. The refund will be made as soon as possible and, in any event, within 30 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.
- By placing an order using the Seller’s electronic online ordering service the Buyer is making an offer which will not become a binding contract until the order is accepted by the Seller. The taking of payment from the Buyer’s credit card does not indicate acceptance of the order by the Seller. If the Buyer’s order is ultimately rejected by the Seller a refund will be made immediately.
3. The Price And Payment
- Save as provided otherwise herein the Price shall be that as stipulated in the Seller’s published price list current at the date of order of the Products. Any event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice.
- Payment of the Price shall be due at the date of the order. Time for payment shall be of the essence. No item shall be shipped until full payment has been received by the Seller.
4. Finance Options
- We now offer finance for customers who are over 18 years old, have lived in the UK for at least three years and are placing an order for in stock or short lead time items to a total value of £500 or more.
- HomePlus Furniture acts as a credit broker and offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. HomePlus Furniture is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our registration number is 774712. Credit is provided subject to age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.
- We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.
- Our finance package is available online, over the phone or in store. Our retail finance is provided by V12 Retail Finance Ltd and is subject to separate terms and conditions.
- Once finance has been authorised, it is valid for 90 days, and your first instalment will be payable approximately 30 days after your order has been delivered. You can select your preferred delivery date at the time of ordering for in stock items; however, please bear in mind this will be dependent on your finance agreement being verified and we cannot be held responsible for any resulting delay in delivery.
- Finance for qualifying orders can be selected at our checkout, which will take you through to the V12 finance platform for an instant decision.
- You can see a full list of finance options on our Payment Options page.
5. The Products
- The quantity and description of the Products shall be set out in the Seller’s quotation.
- The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification.
- Some Products required a level of self-assembly, these are clearly indicated.
- Photographs are for illustrative purpose only, and may not exactly match the product itself.
6. Warranties And Liability
- All goods supplied by the Seller come with a manufacturer’s warranty of at least six months.
- The Seller shall provide the Buyer with such information as is required to claim under the manufacturer’s warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller’s customer service department.
- The Seller does not provide any warranty cover against defects in his own right.
- Except where the Buyer acts as a Consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law.
- The Seller shall not be liable for any damage or defect arising from placement of furniture with underfloor heating and/or close to radiators and/or, similarly, in a location affected by direct sunlight/natural elements/weather for a example a conservatory or any other natural factors. The seller will not be responsible for any damage or defect arising from moving the furniture from the location it is delivered to a different location.
- The Seller shall not be liable for any damage or defect arising from general wear and tear or excessive use such as scuffs, chipped paint, dents, loosening of hinges, bolts or screws, fading, cracks or splitting.
- Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by you in a damaged or defective state whichever is more financially viable for the seller or to refund to you any sums actually paid by you for the goods in question. Any damage to packaging should be noted on the delivery note. Any damage to the product must be notified to our Customer Service Team via email at firstname.lastname@example.org within 7 days of receiving the products. Natural markings, imperfections, wood grain, colouring and knots are not deemed as a fault and therefore are subject to a credit note or exchange only.
- Pictures, in-store invoice or online order number will be required for any damage or concerns for us to be able to resolve. The Seller is thus not responsible for any damage notified after this time. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause 5 affects your statutory rights as a consumer.
- The Seller shall not be liable for any injury or accident caused whilst receiving or carrying goods/products to either the person or property or both. This does not affect your statutory rights as a consumer.
- Please ensure as with all oiled oak products that the products are oiled within the first month of receiving and then every 6 months thereafter. If the care instructions are not followed this may affect your warranty.
- Although our furniture has been dried naturally, and kiln dried, movement and cracking can occur. Keeping your item in a cool environment, with a temperature of around 22 degrees Celsius and a relative humidity of approximately 45-55%, with some air movement will help to avoid excessive warping or cracking. Vinyl table cloths and glass tops can prevent air from circulating, so it is best to avoid using these. A sudden change in temperature or humidity will cause the moisture within the wood to be affected which causes tension within the material, changing your thermostat gradually as the seasons change will help to prevent this. Excessive heat and drying can cause your wooden furniture to crack or split. Avoid leaving hot plates or water to stand on the piece for long periods of time and do not place it in direct sunlight. Small cracks appearing on the surface of wooden furniture is perfectly normal and caused by natural movement of the material, this can also cause epoxy or resin fills to lift and should not cause concern.
- Warranty does not cover commercial use.
- Warranty does not cover items which have been shipped out of UK mainland.
- Please be aware it is your responsibility to check that the packaging is not damaged. In the event of damaged packaging you MUST make a note stating ‘Packaging Damaged’ when signing for the delivery. We accept no liability for damage unless this procedure is followed.
7. Delivery, Returns & Cancellations
- We will always try to deliver your goods as soon as possible but please be aware that the delivery in certain postcodes or during busy periods could take longer as outlined in the below points.
- Delivery of the products shall be made by the Seller or their agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.
- The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
- In any event time of delivery shall not be of the essence.
- In the unlikely event that our ability to deliver the goods on a pre-arranged delivery date is compromised by weather conditions or extreme circumstances outside of our control, we will always endeavour to re arrange a new delivery for the nearest available delivery slot.
- Please note the lead time given on the product. If there is a delay to that lead time then we will endeavour to contact you to advise you of this. The Buyer can cancel the order for a full refund at any time prior to the delivery company contacting with a delivery date. The Seller shall not be liable for any delay in delivery howsoever caused.
- For deliveries to Isle of Man, Isle of Wight, Scottish Islands, Channel Islands and Northern Ireland we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer. We are sometimes able to deliver to these locations however delivery will take longer and an additional delivery charge will be added.
- Generally, where an order contains more than one item, all items will be delivered at the same time, once all items are available. However, there are occasions where it is necessary for us to make more than one delivery which is solely dependent on the supplier/manufacturer and stock availability.
- Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £40 plus VAT to cover part of the cost of the failed delivery.
- An order may be cancelled at any time between the placement of order and delivery of goods. If the Buyer is dissatisfied with their purchase for any reason they may, within 7 days of delivery, contact the Seller’s customer service department to notify them that they wish to return some or all items from their order. The Seller will arrange collection of the goods from the Buyer at a cost of £40.00 plus £10 per item restocking fee which will be deducted from the refund credit. Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging. Items must be returned unused and in a saleable condition, and packaged in their original packaging. Please take reasonable care of the goods. The items must not have been assembled as by assembling the goods it can be deemed as acceptance. If only part of an order is returned for any reason then the refund credit would be applied taking into account the full price of the product being kept by the customer any discounts that may have been applied would be nullified. Refund credits will be issued within 14 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged or not in a resaleable condition.
- Deliveries will be made to room of your choice on most items if possible when following current COVID-19 Government Guidelines. However, restrictions may apply if access is limited, deemed unsafe or to the floor on which the room resides and the weight of the package. Our delivery company will deliver to a maximum of the 2nd floor of a property and for any packages in excess of 60kgs we reserve the right to only deliver to the ground floor. In the event of a package weighing more than 60kgs, and for any rooms residing over the 2nd floor, it is the responsibility of the customer to take the required preparation for delivery and make their own arrangements to transfer the package to the room of their choice. The seller will not accept any liability or action for any deliveries made in addition to the maximum parameters set out within this clause.
- Mattresses need to be checked on delivery by the customer. Due to health protection and hygiene reason mattresses cannot be returned unless faulty. We strongly recommend that you visit one of our showrooms where all mattresses are available to try.
- Deliveries to Scotland, Northern Ireland, Isle of Man, Channel Islands, Isle of Wight, and remote areas can take longer than specified on the site. Please allow up to 3 weeks.
- Deliveries to certain locations or where a delivery is required on a specific day or needed urgently maybe a one person delivery service. In this instance the item(s) may not be able to be taken to a room of your choice and will be placed in the nearest possible location.
- In the event that the customer has measured their property incorrectly and wishes to return or exchange their item(s) because it does not fit into the room, the customer would be required to cover the actual cost of delivery or exchange. This includes because the product is not the size the customer would now like, customer has changed their mind or for health and safety reasons the product cannot fit into the property.
- ‘Select Day’ delivery items will be delivered on the day you have chosen for delivery between the hours of 7.00am and 9.00pm. An estimated 2-hour time slot will be sent via text or phone the evening before delivery. Please be advised that delivery slots are only an estimate and although every effort is made to keep to these times, events out of our control can sometimes occur and cause delays. If a delay occurs that will significantly affect your estimated delivery time slot a member of our customer service team will contact you directly.
- For an exchange we must be contacted within 7 days of the delivery, the product must come back in the same condition it was delivered in having not been assembled and the exchange charge and cost of the new item and exchange fee will need to be paid prior to delivery and once the returned item has been inspected a refund of the product returned will be issued within 14 days of return of the goods.
- The customer must give at least three working days notice to make changes to their confirmed delivery date otherwise they will be liable for a re-delivery charge or cancellation fee of £40 plus £10 per item re-stocking fee. The customer must give at least three working days notice to make changes to their order once a delivery date has been agreed otherwise they will be liable for a re-delivery charge or cancellation fee of £40 plus £10 per item re-stocking fee. The reason for this fee is that the delivery will already have been routed and furniture moved to the relevant warehouse depot awaiting delivery to the customer’s nominated address. A charge of £40 plus £10 per item re-stocking fee will be levied if there is a failed delivery due to the customer not being at the nominated delivery address within the designated delivery period. However, if failure to deliver is caused by the seller’s third-party delivery service or warehouse companies not fulfilling their agreement with the seller, the customer will not be liable to pay this fee.
- Should you reject your delivery when there are no defects to the products, you will be charged £40 delivery fee plus £10 per item re-stocking fee in line with our Returns and Refunds Policy.
8. Acceptance Of The Products
- Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer.
- By assembling the goods this we deem as acceptance and the products can therefore not be returned.
9. If There Is A Problem With the Product
- How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 01233 633928 or write to us at email@example.com or HomePlus Furniture, 46 County Square, Ashford, Kent, England. TN23 1YE. Alternatively, please speak to one of our staff in-store.
- Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please call 03454 04 05 06. If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. If your product is services, the Consumer Rights Act 2015 says: a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
- Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01233 633928 or email us at firstname.lastname@example.org for a return label or to arrange collection.
10. Title And Risk
- Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
- Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
- The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.
11. Insolvency Of Buyer
This clause applies if:
- The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or
- An encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer, or
- The Buyer, not being a consumer, ceases, or threatens to cease, to carry on business, or
- The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
If the Clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.
- Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
- Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.
- The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
- Representations – No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
- Additional costs – The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.
14. Proper Law Of Contact
- This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.
15. Price Match Promise
HomePlus Furniture offers a ‘Price Match Promise’ on all of its products provided they meet the following criteria:
- The product offered by the competitor’s website is exactly the same the one we sell, and if offered delivered on the same terms.
- The product on their website must be in stock and available for delivery immediately.
- HomePlus Furniture representatives are able to confirm the details on the competitor’s website.
Our price promise applies to the product including delivery to UK mainland location.
16. Competitions And OffersVoucher Codes
At certain times HomePlus Furniture or selected affiliate websites may make available ‘voucher codes’. These codes can be exchanged for a discount or other offer at time of order. The code must be presented to a staff member or entered during the checkout process. The following rules apply to voucher code usage:
- Only one voucher can be used per order.
- Voucher codes cannot be used in conjunction with any other offer or discount.
- Voucher codes cannot be applied to past orders and cannot be backdated or redeemed for cash.
- HomePlus Furniture reserves the right to withdraw or terminate any of its voucher codes at any time without warning.
- HomePlus Furniture also reserves the right to reject the use of a voucher where fraud is suspected.
- Specific offers may be subject to terms and conditions above and beyond those shown here. Where this applies the full terms and conditions will be made available on our website during the voucher code usage window.
- Time limited offers can only be redeemed before the date shown (if applicable). The presence of an end date does not affect our right to withdraw a voucher code at any time as per rule 4.
- Should a partial refund be required for any reason, any promotional discount given becomes null and void and will be removed from the amount due to be refunded.
In the case of offline or phone orders the Manager's decision is final.
If you enter our latest Facebook or Instagram contest, it is assumed that you have read and agreed to the following rules.
- Contest entrants must be residents of the UK mainland and over 18 years old at time of entry.
- Contest is not open to employees of HomePlus Furniture.
- No purchase necessary.
- Entry is limited to one per person.
- The winner of the contest will be selected at random from all entrants.
- The winner of the contest will be notified via Facebook. Winning entries must be claimed within 7 days of notification.
- No part of a prize is exchangeable for cash (or any other substitute).
- If in the unlikely event that the advertised prize is not available, we reserve the right to substitute an alternative prize of equal or greater value.
- HomePlus Furniture reserves the right to amend the rules of this contest without notice. If we do amend the rules, we will publish the amended competition rules on our website.
- Prizes must be claimed within 30 days of the competition end date.
- Competitions winners who require prizes to be delivered are subject to our standard delivery fee. We will endeavour to dispatch prizes within 30 days of the competition end date. However, we cannot guarantee this delivery time.
- All competitions are not endorsed by or connected to Facebook.
- As a subscriber to our promotional emails you will be eligible for various special promotional discounts. These are often for email subscribers only and may not be visible onsite for all visitors. To access your discount simply click through from the promotional email you received and enter the discount code when you reach the checkout stage of your transaction. If there is any issue with the discount being applied, please call our Customer Services team and they will be happy to help. If you no longer want to receive offers and promotions by email, you can unsubscribe by clicking the unsubscribe link in the email. We will never pass on your email address to a third party for marketing purposes.
17. Customer Photos
- Customers may submit 1 photo per item purchased. All customers submitting acceptable* photos will be credited with £10 into their account when the photo has been checked and approved. Customers can submit a maximum of 10 photos per session. Customers cannot refund this credit in exchange for cash. Customers returning products bought with their credit will be refunded their payment and their credit will be applied back to their HomePlus Furniture account. Customers must use their discount within 31 days of their approval date. To retrieve their credit, customers must spend a minimum of £150.
18. Promotional Offers
- All voucher codes are subject to fair usage policy and as such can be declined if we feel abuse of that code is taking place. Vouchers can be applied to new orders only.
- Selected customers will receive a promotional offer giving them a discount off their next order; this discount cannot be applied if a customer cancelled their original order or redeemed if a customer re-orders the same product they have returned. This offer expired 31 days from the customer’s first delivery date and cannot be used in conjunction with any other offer. Our customer service team have the right to refuse this discount if these terms and conditions are not adhered to.
- Our responsibility to the environment includes being compliment with the Consumer Information Obligation; in order to meet this, we produce information detailing recycling advice and guidance for our customers, including how and where to recycle, a guide to recycling symbols and top recycling tops. The overall aim is ensuring our customers are aware of their recycling responsibilities and have the correct information to become more environmentally friendly, in the home and work-place, all of which is focused around the traditional waste hierarchy principles of Reduce, Reuse and Recycle. This information is available via the following link: complydirect.com/the-recycling-room.