We want you to love our furniture as much as we do and to help you find the perfect piece that'll be part of your home for years to come. With that in mind, we offer a no quibble returns and exchange policy within 14 days of delivery of your product to give you ultimate peace of mind. Please note, this excludes any products purchased from one of our outlet or clearence stores where items are sold ‘as seen.’
No Quibble Returns & Exchanges
No Quibble Returns, Exchanges and Replacements
There is no charge for the return, exchange or replacement of items if they are damaged or faulty on receipt. If you have changed your mind or the product is unsuitable, you can still return or exchange your items within 14 days of delivery, but we will charge a collection fee. To begin your return simply Contact Us.
We do not offer cash refunds, the cost of your order will be issued in a credit note within 14 days of receiving and checking your items in our warehouse. Online account credit has no expiry, in-store credit notes are valid for 12 months and may be extended upon request.
We do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please email us at email@example.com and one of our customer service team will happily take you through the returns process. You have 14 days from date of delivery in which to report any missing or damaged items. You can also report a faulty item or request a return via our contact us page.
Please do not attempt to fix any problems without speaking to out team first. Unfortunately we are unable to accept goods back if any changes have been made, as this will invalidate the manufacter's warranty.
Customers returning furniture that has been damaged or used whilst in their care may be charged for the reduction in value, unless the goods are faulty.
Product Colours and Finishes
We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an item's finish please email us on firstname.lastname@example.org and we may be able to send you a sample.
Products made or altered for you, personalised or products due to health and hygiene reasons cannot be returned or refused on delivery unless they are defective or have been damaged by us in transit.
Due to health protection and hygiene reason mattresses cannot be returned unless faulty. We strongly recommend that you visit one of our showrooms where all mattresses are available to try. You can find your nearest store at our store location page.
Furniture That Requires Some Assembly
If you are ordering furniture that requires some assembly we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture, as partially assembled items are likely to be damaged in transit when returned to us. Customers returning furniture that has been damaged or used wilst in their case will be charged for the reduction in value, unless the goods are faulty. If you require a replacement part for your furniture, please email us on email@example.com and we will try and arrange a replacement.
Any delivery discrepancies must be reported within 24 hours. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
It is your responsibility to ensure that the goods are unused and in a saleable condition, packaged in their full original packaging and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they return to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.
Collections will be arranged for within 30 days of notification. If you are arranging to return items yourself, they must be received at our distribution centre within 30 days of delivery. Please be aware collections are an all day service and we are not able to advise specific delivery times in advance.