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Delivery Information

Using our chosen delivery options, we'll select the best service at checkout for your purchase which you can customise and upgrade as needed. Prices shown are for single items; multiple items will be grouped for the right delivery service.


Accessories & Smaller Item Delivery

UK MAINLAND

Delivered within 7 working days

Monday - Saturday, 7am - 9pm

We will be in touch to organise a delivery date, with a specific timeslot by the morning of delivery

Delivered to the ground floor front entrance of your property

Delivered by one of our professional network delivery partners


Small Furniture & Large Accessories Delivery

UK MAINLAND

Delivered within 7 working days

Monday - Saturday, 7am - 9pm

We will be in touch to organise a delivery date, with a specific timeslot by the morning of delivery

Delivered to the ground floor front entrance of your property

Delivered by one of our professional network delivery partners


Furniture & Large Item Delivery

UK MAINLAND

Delivered within 10 working days

Monday - Sunday, 7am - 9pm

We will be in touch to organise a delivery date, with a specific timeslot by the morning of delivery

Delivered to your room of choice*


Pallet Delivery

UK MAINLAND

Delivered within 14 working days

Tuesday - Saturday, 7am - 9pm

We will be in touch to organise a delivery date

Delivered to curb side only


Made-to-Order Delivery

Our made-to-order upholstery will be despatched within the time frame shown when ordering. Our specialist delivery team will contact you to organise a delivery date. Delivery between 7am–9pm, with a specific timeslot by the morning of delivery. Delivered to the room of your choice up to the second floor – access permitting*. Our delivery team will remove and recycle all packaging. Availability varies by postcode.

If your order contains a mix of made-to-order upholstery and other items, we will allow you to choose your delivery options as above for the other items with a separate delivery charge. Your upholstery item(s) will be despatched separately once these have been made.


Furniture Assembly

While most of our furniture arrives fully assembled, some items arrive part-assembled and require some assembly. Your furniture will be carried to your room of choice; unpacked, positioned and assembled.

Available for part-assembled furniture only. You will be able to add this upgrade to qualifying items in your order at checkout when your order qualifies for Furniture & Large Item Delivery service. If you are only offered our Small Furniture & Large Accessories Delivery service at checkout but would still like to add Furniture Assembly to your order, then please contact us before placing your order. The price for this service may vary and is charged per item, depending on your order.

Light Assembly from £30.00 per item

All smaller items of furniture including dining tables, bookcases, dressing tables and computer desks

Premium Assembly from £60.00 per item

Larger items such as wardrobes and beds


Delivery Information

For All Delivery Services:

A signature is required

Postcode restrictions apply to all services and upgrades. To see what's available to you please enter your address at checkout


Cancellations and Redelivery

We appreciate that sometimes you may have to cancel or adjust your order. In such cases, we kindly require the following:

Please change the delivery date or cancel/adjust orders 48 hours before delivery to avoid an additional return fee.

Add to orders by contacting our Customer Service Team on 01233 633928

Unfortunately missed deliveries will be charged, expect for parcel deliveries and accessories. View missed delivery charges on our Terms and Conditions (item 9.19).


Rural areas and Scotland

Deliveries to rural areas or Scotland normally arrive within 14 business days.


*Room of Choice Delivery - Access Permitting

Your furniture will be carried to the room of choice, up a maximum of two flights of stairs. If there are more than two flights of stairs, please give us a call before ordering.

Before placing your order, please check that the furniture will fit through any passages, stairwells, landings and doorways. You can use our guide to double-check.

If an item cannot be delivered into your home or room of choice due to access issues or measurements this will be classified as a failure of delivery and you will be required to bear the cost of returning the goods. Certain products can only be delivered to the room of choice on the ground floor due to their size. For more information please see our full Terms and Conditions.


Delivery Delays

We, like many retailers, have experienced minor delays at our UK seaports. While the situation is improving, we continue to work hard to deliver your orders as quickly as possible. In the meantime, you can check the status of your items by contacting our team at sales@homeplusfurniture.com.


Delivering Safely To Your Home

If you’re self-isolating or concerned about receiving your order, we are happy to deliver safely to your door. Select this option at the checkout or call our Customer Services Team on 012336 33928.