Refund and Returns – HomePlus Furniture

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Refund and Returns

In the unlikely event you should want to return an item to us we are pleased to offer all customers a 7 Day No Quibble Returns Policy. This means you can return items you've purchased from us for any reason, even if you've just changed your mind*, so long as you notify us within 7 days of receiving the item(s)+.
Unwanted Items
If you have changed your mind and want to return all or part of your order please contact us within 7 days of receiving your order. Please fill out our Contact Us form or call us on 01233 633928 to notify us. 

If you are returning your entire order we will refund the cost of your item(s) minus the cost of delivery. We will also deduct from your refund the cost of collecting the item(s) if items weren’t originally delivered. This cost will be advised when you notify us of your return. This is typically subsidised at 4x (four times) the delivery or collection charge for the complete order. Please be aware that postage charges incurred by returning your item(s) to us will not be refunded. We will issue your credit note or refund within 14 days once your returned items have been received and checked.

Items must be returned unused and in a saleable condition, and packaged in their full original packaging. Please take reasonable care of the goods. For further information please read our full Terms and Conditions. This does not affect your legal rights. 

* We reserve the right to offer you account credit or an exchange on any items deemed unsuitable due to changed of mind, colour, size etc. Online account credit has no expiration, in-store credit notes are valid for 12 months and may be extended upon request.

+ Excluding any personalised product(s), any product(s) which have been made or adapted to your requirements and any product which cannot be returned due to health protection or hygiene reasons. 

Damaged Or Faulty Items
If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us on 01233 633928 to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us within 7 days of receiving the items. This needs to be done in writing, either via our Contact Us form or email. Please ensure you include a copy of your invoice and photographs of the damaged or faulty items.

We will contact you to arrange a replacement, send replacement parts or issue a refund or credit note. If you choose to receive a refund, we will refund you in full to your original payment method, excluding any delivery charges.

We ask that you do not use the damaged items and that you re-package them in their original packaging.

For more information please see our full Terms and Conditions.
Due to health protection and hygiene reason mattresses cannot be returned unless faulty. We strongly recommend that you visit one of our showrooms where all mattresses are available to try.

Delivery Discrepancies
Any delivery discrepancies must be reported within 24hrs. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.